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KYC

CashOver requires KYC (Know Your Customer) verification to comply with global and local financial regulations, prevent fraud, and enable access to all features — including withdrawals, swaps, and high-value transactions.

How to Submit Your KYC​

To submit your KYC:

  1. Open the CashOver personal app.
  2. Go to Settings.
  3. Tap on Manage Profile.
  4. Scroll to the bottom and select Your KYC Submissions.

From there, you can:

  • View any existing incomplete submissions, if applicable.
  • Or start a new submission if none are pending.

⚠️ If a submission is currently under review, rejected, or verified, you will not be able to submit a new one until that submission is fully processed.

Required Information​

When submitting a KYC request, you will need to provide the following:

  • Full legal name (as stated on your official documents)
  • Date of birth
  • National ID number or Passport number
  • Residential address
  • A clear photo of the selected official document (National ID or Passport)
  • A selfie image for identity confirmation

Where to Find Your Document Number​

To correctly fill in your National ID or Passport number, refer to:

  • Passport:
    The passport number is usually found on the upper-right corner of the identification page. It's typically a combination of letters and numbers.

  • Lebanese National ID (هوية):
    Look for the number printed on the front of the card, typically labeled as "رقم السجل" or "ID Number".

  • Other IDs:
    Always use the number exactly as shown on your document, without modifications or assumptions.

Ensure all information is accurate. Submitting incorrect details may lead to rejection.

Submission Statuses​

Your KYC request will progress through the following statuses:

  • incomplete: Information is missing or saved as draft
  • awaitingReview: Submitted and waiting to be picked up
  • underReview: Actively being reviewed by the KYC team
  • verified: Successfully approved
  • expired: Timed out or invalid due to delay
  • rejected: Failed validation; needs re-submission

You will receive a notification in the app once your status changes.

Processing Time​

KYC reviews can take up to 3 business days. We aim to process every request quickly, but delays may occur during high volume periods or if additional checks are required.

Data Privacy & Compliance​

CashOver respects your privacy and complies with all legal obligations related to user identity. Your KYC data:

  • Will never be sold, monetized, or shared with unrelated third parties.
  • May be shared only with:
    • Legal authorities
    • Licensed compliance auditors
    • Regulatory entities that require identity checks

We follow strict data protection policies to ensure your sensitive information, including personal documents and selfies, are securely stored and transmitted.

  • Submitting false or forged documentation is a criminal offense.
  • Creating or operating a CashOver account for fraudulent purposes will result in:
    • Immediate account suspension
    • Possible legal prosecution under Lebanese law or the law of the country you reside in
  • CashOver reserves the right to report suspicious activity to law enforcement or regulatory bodies without prior notice.